Error when adding or editing an AR Server in the Mid-tier configuration tool - "The servers you have selected are being used as Failed to add server."

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

    Facing the following error when adding or editing an AR Server on the AR Server Settings panel of the Mid-tier Config tool:

    "The servers you have selected are being used as Failed to add server.. . You must delete these servers from the General page before you can delete it from the ARServers list." BMC Remedy AR System Server (version 7.0.01)

      DR: AR System Mid Tier; 

     


    SOLUTION:

     

    Legacy ID:KA302688

      
      This problem is a permissions issue. 
      
        
      
      Try giving appropriate read/write permissions for the JSP engine user to <mid-tier-install-dir>/WEB-INF/classes/config.properties 
      
        
      
      As a quick test, on UNIX, give 777 permissions to the file and retry. 

     


    Article Number:

    000058769


    Article Type:

    Solutions to a Product Problem



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