Task Creation and Assignment to Own Group Fails to Assign

Version 2

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy with Smart IT


    Remedy with Smart IT 1.2


    SmartIT 1.2


    Problem Summary #
    In Smart IT 1.2 , we have found that if a user does the following:
    1. Create a Task from an existing open Incident
    2. Assigns the task to a Support Group that they are a member of (to their own group)
    3. Saves the task

    Actual Result #
    the resulting Task is actually not assigned to anyone.

    Expected Result #
    The task can then be assigned successfully.

    Note:Assignment engine is disabled to perform the above test.


    Resolution # This is a known Defect # SW00504525 .

    Hotfix Available for stated issue. Please raise a support request to obtain a hotfix for SmartIT 1.2

    Article Number:


    Article Type:

    Solutions to a Product Problem

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