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Remedy with Smart IT
Remedy with Smart IT 1.2
Problem Summary #
In Smart IT 1.2 , we have found that if a user does the following:
1. Create a Task from an existing open Incident
2. Assigns the task to a Support Group that they are a member of (to their own group)
3. Saves the task
Actual Result #
the resulting Task is actually not assigned to anyone.
Expected Result #
The task can then be assigned successfully.
Note:Assignment engine is disabled to perform the above test.
Resolution # This is a known Defect # SW00504525 .
Hotfix Available for stated issue. Please raise a support request to obtain a hotfix for SmartIT 1.2