Remedy - Server - AREA LDAP authentication errors ARERR 9382 and ARERR 329. Multiple AREA LDAP configuration (in MS Windows)

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Plugin error:
    <ARSYS.AREA.LDAP> <SEVERE> Bind: Can't connect to the LDAP server (LDAPERR Code 91)

    The following are some of the errors being displayed at the end user's side:
    "ARERR 9382: Authentication Failed"
    "Invalid Password or Authentication String ARERR 329"

     

     


    SOLUTION:

     

    Legacy ID:KA400104

      

    It is most likely the configuration present for the AREA plugin is not correct in the ar.cfg file having multiple AREA LDAP server configurations.

    For example:
    Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\areahub.dll"
    Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll"

    And
    AREA-Hub-Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll"
    AREA-Hub-Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll"
    AREA-Hub-Plugin: "D:\Program Files\BMC Software\ARSystem\areasso.dll"


    This shows the configuration using AREAHUB to run multiple AREA LDAPs (2 of them) plus AREASSO.
    There can only ever be one AREA plugin when using the C plugin server. So there can only be one "Plugin:" line entry that references an AREA plugin. In this case, areahub.dll is the correct one.

    Remove the line referring to the arealdap.dll plugin ("Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll")

     


    Article Number:

    000074666


    Article Type:

    Solutions to a Product Problem



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