Remedy - Server - AR Server FTS Fortification steps documentation

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server 8.x



    PROBLEM:

     

    Full Text re-indexing can take a very long time, several days in some cases. 

      

    We suspect that too much data is being re-indexed and it's likely that some data is indexed that won't even be searched for.

      

    Also, for general FTS problems such as a Full Text re-index not completing or problems with the Index itself, these steps may help.

      

    These steps will bring FTS to a known good state with latest fixes.

      

     

     


    SOLUTION:

     

    Legacy ID:KA395757

      

    Full Text re-indexing can take a very long time, several days in some cases.  We suspect that too much data is being re-indexed and it's likely that some data is indexed that won't even be searched for. Also, for general FTS problems such as a Full Text re-index not completing or problems with the Index itself, these steps may help. These steps will bring FTS to a known good state with latest fixes.

    We perform a process call the FTS Fortification where irrelevant FTS indexes are being removed so the FTS re-index will not take a long time to be done.

    For complete steps please check the FTS Fortification documentation available in the BMC Communities website at the link below:


    The Pulse: FTS Fortification

    On top of what is recommended from the FTS Fortification it is also advisable to consider removing 
    301389614 field which is worklog. We have seen tremendous performance improvement upon removing this field.

     


    Article Number:

    000097208


    Article Type:

    Solutions to a Product Problem



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