Task do not activate in the sequence defined in the Task Group Template (incorrect Task Flow)

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy Change Management Application


    COMPONENT:

    Remedy Change Management Application


    APPLIES TO:

    BMC Remedy Change Management Application



    PROBLEM:

    ITSM 9.1

    SCENARIO 1:
    Task flow incorrect when adding task group in CREATE mode

     1) Create a Task Group Template with, say, 3 task templates added in the sequence 1, 1, 2.
     2) Open a new change and add above Task Group Template BEFORE saving the Change request (i.e. form is still in CREATE mode)
     3) Save the change request & progress it till "Implementation In Progress" to activate the tasks.

    RESULT: All 3 tasks activate at the same time. Also, the View Task Flow is not correct.

    ***If you add the Task Group Template AFTER saving the change request, then this problem does not exist.

    SCENARIO 2:
    Task Templates do not activate in sequence when associated to Task Group Template and used by Change Template to raise Change Requests.

    Note : Applicable to Sequential type of Task Group Template
     1) Create two Sequencing type Task Group Templates and relate some Task Templates to each Task Group Template. For example, relate 5 Task Templates to Task Group Template with sequence 1-2-3-4-5.
     2) Associate both the Task Group Template to a Change Template.
     3) Create a Change Request using this Change Template.
     4) Progress the Change Request till Scheduled Status.
     5) Observe the Task Sequence of the related Task Templates. .

    RESULT:  Multiple Tasks at different Sequence get activated at once. Like Task at sequence 1,2 and 4 is Assigned and 3 & 5 are at Staged.


    SOLUTION:

    These problems have been reported in this Defect # SW00507881 which will be addressed in future ITSM releases.

    You may use the attached Hotfix to fix these incorrect Task Sequencing problems on your existing ITSM 9.1 environment.


    Article Number:

    000114268


    Article Type:

    Solutions to a Product Problem



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