The Control-M/Server Configuration Agent stops running and the logs show the following: Catastrophy occured CTM6415 - Failed while trying to send kpa message to all threads code: 2

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    PRODUCT:

    Control-M/Server for UNIX and Microsoft Windows


    COMPONENT:

    Control-M/Server for UNIX and Microsoft Windows


    APPLIES TO:

    Control-M/Server for UNIX and Microsoft Windows



    PROBLEM:

     

    Configuration Agent - Catastrophy occured

    The configuration Agent ended with the following messages in CA log

      
     0928 10:38:03.769 CA: CTM6415 -> GM_THREAD_MGR_check_kpa : thread with index 2 has kpa problem 0928 10:38:03.773 CA: Catastrophy occured 0928 10:38:03.773 CA: server_main_loop: Failed while trying to send kpa message to all threads code: 2. 0928 10:38:03.773 CA: CTM6421 -> server_main_loop : Catastrophic failure while in main loop 0928 10:38:33.948 CA: CTM6404 -> gm_thread_enty_destroy : asked to terminate a running thread id=515 0928 10:38:33.948 CA: CTM6404 -> gm_thread_enty_destroy : asked to terminate a running thread id=772

     


    SOLUTION:

     

    1. Stop the CA process via the command "shut_ca".
    2. Edit the config.dat file located under the Control-M/Server Home directory <CTMHOME>/data directory.
    3. Add the following line to the file (check if it exists first, and modify if found):
    THREAD_STATE_RETRY_SLEEP 1000
    4. Save the file.
    5. Restart the CA process using the command "start_ca"
    6. If the CA process starts and stays running, the problem is resolved.

      

    If not resolved, perform the following steps.
    1. Shut down the Control-M/Server via ctm_menu or the shut_ctm command.
    2. Make a backup of the Control-M/Server ctm_server/data/config.dat file, then open it for editing
    3. Look for the parameter WD_HEARTBEAT_INTERVAL and change its value to 10.
    4. Restart the Control-M/Server via ctm_menu or with the start_ctm command.

       

    Legacy ID:KA380206

     


    Article Number:

    000074815


    Article Type:

    Solutions to a Product Problem



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