Remedy Smart Reporting - Import Content Process

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting 9.1.00


    APPLIES TO:

    BMC Remedy Smart Reporting 9.1



    PROBLEM:

    How to Import OOTB Contents using Content Import process in Smart Reporting


    SOLUTION:

    The content import process imports out-of-the-box reporting content from the BMC Remedy Action Request System server (AR System server) to BMC Remedy Smart Reporting. This process imports fresh and upgrade content for all the installed BMC Remedy applications in the following deployment scenarios:

        A single company in a BMC Remedy IT Service Management (BMC Remedy ITSM) environment
        Multiple companies in a multicompany BMC Remedy ITSM environment

    After you have onboarded all users in BMC Remedy Smart Reporting, you must manually run the content import process.

    https://docs.bmc.com/docs/display/public/itsm91/Importing+out-of-the-box+content+in+BMC+Remedy+Smart+Reporting


    Article Number:

    000114766


    Article Type:

    Solutions to a Product Problem



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