Improving performance by off-loading escalations

Version 2

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    Remedy AR System Server


    BMC Remedy AR System Server


    How can I create a secondary server that will run only escalations so that the primary server can offload them to increase performance?



    Legacy ID:KA332450

    The setup needs to have two Licensed ARS Servers on version 5.x. Both of these server should point to the same database (this is a new feature in 5.0) 
    On one of the servers disable Escalations in the Remedy Administrator ->File Server Information -> Configuration Click on Disable Escalations  
    In order to have the escalation run on a specific server use the server name in the Run If qualification; $Server $="Nameofserver" 


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