Improving performance by off-loading escalations

Version 2
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

    How can I create a secondary server that will run only escalations so that the primary server can offload them to increase performance?


    SOLUTION:

     

    Legacy ID:KA332450

    The setup needs to have two Licensed ARS Servers on version 5.x. Both of these server should point to the same database (this is a new feature in 5.0) 
    On one of the servers disable Escalations in the Remedy Administrator ->File Server Information -> Configuration Click on Disable Escalations  
    In order to have the escalation run on a specific server use the server name in the Run If qualification; $Server $="Nameofserver" 

     


    Article Number:

    000073203


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles