Remedy - Email - Email attachments received in Remedy are being converted to file a called "winmail.dat"

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System 8.x, 9.x



    PROBLEM:

    All Email attachments received in Remedy are being converted to file a called "winmail.dat".


    SOLUTION:

    Please check below the reference of Microsoft as this has been known to be an issue with Microsoft Exchange:

    https://support.microsoft.com/en-us/kb/278061

    As a solution, the email address (remedy incoming mailbox account) on the Exchange server needs to be set to never receive rich text format e-mails.
    Once this setting is performed on the Mail Server level for remedy incoming mailbox, remedy email engine service needs to be restarted.

    This was also discussed on our BMC Community:
    https://communities.bmc.com/thread/118041?start=0&tstart=0
     


    Article Number:

    000116364


    Article Type:

    Solutions to a Product Problem



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