Remedyforce CMDB 2.0 Ugprade Failed

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Remedyforce CMDB 2.0 Ugprade Failed


    CAUSE:

    The data types on custom fields created in CMDB 1.0 did not map properly during the ugprade


    SOLUTION:

    The fields will need to be deleted.
    1. Open the log file created from the upgrade locate the problem field(s).
    2. Open the Base Element tab and create a list view to see if the field(s) contain data.  If the fields are look up there is no issue, but if the fields are of other data types and contain data you will need to decide whether or not you need the data.
    3. Delete the fields from Base Element.
    4. Run the CMDB upgrade.
    5. Verify the CMDB upgrade completes without error.


    Article Number:

    000116621


    Article Type:

    Solutions to a Product Problem



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