Global Search Not Working In Server Group Environment

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Global Search not functioning

    LP: BMC Remedy AR System Server 8.1.00
    DR: AR System 8.1.00
     

     


    SOLUTION:

     

    Legacy ID:KA419606

    Issue: Global Search not working 

    Info Needed: 
    1. Could you confirm if you have configured the servers in server group properly? 
    2. Are you configuring FTS as per High availability configuration? 
    3. was this working earlier and it has stopped recently? 
    4. How many records do you see in ft_pending table? 
    5. Are the records getting piled up in ft_pending table or they are processing? 
    6. How the servers are configured on AR Server Operation Ranking form for FTS? Please share the details or share a screenshot. 

    Logs Required: 
    - ar.cfg 
    - armonitor.cfg 
    - arerror.log 
    - arjavaplugin.log 
    - arftindx.log 
    - arfts.log 

    Solution: 

    Check configuration. 

    AR System Operation Ranking Form: 
    Primary server  enabled for FTS. (Primary for FTS). 

    If ft_pending table has high volume of records in the table. 
    -> Request to clean the ft_pending table by taking backup of the records. 

    Checked with the FTS configuration on all the servers. 
    ---------------------------------------------------------------- 
    Primary Server: ar.cfg 
    Full-Text-Collection-Directory: E:\Program Files\BMC Software\ARSystem\ftsconfiguration\collection 
    Full-Text-Configuration-Directory: E:\Program Files\BMC Software\ARSystem\ftsconfiguration\conf 
    Full-Text-Mode: Server-Group-primary 

    Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS <server-name> : <9998> 

    Added Entry: 
    Full-Text-Disable-Indexing: F 
    Full-Text-Disable-Searching: F 

    Primary Server: armonitor.cfg 
    Check for entries to primary and secondary FTS process. 
    ---------------------------------------------------------------- 
    Secondary Server all 3 servers: ar.cfg 
    Full-Text-Collection-Directory: E:\Program Files\BMC Software\ARSystem\ftsconfiguration\collection 
    Full-Text-Configuration-Directory: E:\Program Files\BMC Software\ARSystem\ftsconfiguration\conf 
    Full-Text-Mode: Server-Group-primary 

    Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS <server-name> : <9977> 

    Add Entry: 
    Full-Text-Disable-Indexing: F 
    Full-Text-Disable-Searching: F 

    Primary Server: armonitor.cfg 
    Check for entries for primary and secondary FTS processes. 
    ---------------------------------------------------------------- 
    In pluginsvr_config.xml 

    Port for Primary is 9998 
    Port for secondary is 9977 
    ---------------------------------------------------------------- 


    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000090163


    Article Type:

    Solutions to a Product Problem



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