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Remedy with Smart IT
BMC Remedy with Smart IT 1.3.01
In a multitenant environment with BMC Remedy ITSM version 9.0.00 or 9.0.01, after you install or upgrade to Smart IT 1.3.01, Smart Reporting cross-launching from Smart IT does not work.
- Copy the Smart Reporting web service client jar file from the Smart Reporting server:
<Smart Reporting Installation HOME>\development\lib\yfws-yyyymmdd.jar
To the Smart IT ux folder:
<Smart IT Installation HOME>\ux\WEB-INF\lib
- In the Smart IT ux folder, back up the existing jar file to a separate location:
<Smart IT Installation HOME>\ux\WEB-INF\lib\yellofinws-7.1.jar
- Rename the new jar file that you copied to the ux folder to yellofinws-7.1.jar.
For example, rename yfws-yyyymmdd.jar to yellofinws-7.1.jar.
- Restart the Smart IT server.