When I attempt to login into the Mid-tier configuration tool I am not able to see the background image and receive an Internal Server error after login.

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

    When I attempt to login into the Mid-tier configuration tool I am not able to see the background image and receive an Internal Server error after login.


    SOLUTION:

     

    Legacy ID:KA334015

    For ServletExec JSP engines running on Apache, verify in the httpd.conf file the following: 

    ServletExecInstances 127.0.0.1:8888 
    ServletExecAliases /servlet .jsp /arsys 


    SetHandler servlet-exec 


    AddHandler servlet-exec jsp 

    SetHandler servlet-exec 




     


    Article Number:

    000067227


    Article Type:

    Solutions to a Product Problem



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