Remedy Smart Reporting - Best practices

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting 9.0.01


    APPLIES TO:

    Remedy Smart Reporting



    PROBLEM:

    While navigating through the out of the box report "Incident Submission Trend" we observed different behavior in two separate identical Smart Reporting instances.


    CAUSE:

    OOTB Reports has modified.


    SOLUTION:

     

    The below links describes the best practices for using Remedy Smart Reporting effectively when performing the following tasks:

      

     


    Article Number:

    000119788


    Article Type:

    Solutions to a Product Problem



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