Will DST(Daylight saving time) be Updated Automatically when DST Starts/Ends.

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    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce Spring 12



    PROBLEM:

    Will DST(Daylight saving time) be updated automatically when DST starts/ends.


    SOLUTION:

     

    If the user's time zone supports DST(Daylight saving time), it will be updated automatically by salesforce when DST starts/ends. No need to manually update the same.

    For a list of time zones which support DST, please refer to this link:
    https://help.salesforce.com/apex/HTViewHelpDoc?id=admin_supported_timezone.htm&language=en_US

    If users timezone does not support  DST you will have to manually update all users with the correct Timezone.

    See KB: (24602) Once DayLight Savings Time Started ALL Incidents are One Hour Off.

     


    Article Number:

    000007299


    Article Type:

    Solutions to a Product Problem



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