BMC Helix Remedyforce: Survey Page Only Shows Questions with No Values to Select

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

     

      Survey page will not display answers for Questions. 

     


    CAUSE:

    Question missing permission for Self Service Profile.


    SOLUTION:

     

      1. Log into BMC Helix Remedyforce as Administrator. 
      
      2. Go to Setup. 
      
      3. Under Develop click Sites. 
      
      4. Click Self Service under Site Label column. 
      
      5. Click on "Public Access Settings" button. 
      
      6. Under Field-Level Security click on "View" under Survey Object. 
      
      7. Click Edit. 
      
      8. Check "Visible" for questions. 
      
      9. Save. 
      
      10. Verify Survey displays as expected. 

     


    Article Number:

    000344640


    Article Type:

    Solutions to a Product Problem



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