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BMC Helix Remedyforce Service Desk
How to Add Fields to Submit a Ticket Form in Self Service 3.0 on BMC Helix Remedyforce?
4. Select Incident Object
5. Click on Field Sets
6. Click Edit on " Self Service - Ticket Layout "
7. Add fields by dragging a dropping for the field box
8. Click Save
9. Log into Self Service and verify field displays as expected.