BMC Helix Remedyforce : How to Request Salesforce Email Log file

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    BMC Helix Remedyforce Service Desk



      How to Request Email Log files in Remedyforce?




      Requesting Salesforce Email Logs:
    1. Login to salesforce Org.
    2. Click Setup.
    3. Click Monitoring | Select Email Log Files or Logs | Select Email Log Files.
    4. Click Request an Email Log.
    5. Enter Start Time | Enter End Time.
    6. In Notification Recipients field Enter an Email address | Click Submit Request.
    7. Verify logs are sent to the specified recipient.

    For more information, please follow below links:

    If  you are using external system such as Gmail or Office 365 as Emails sent through external systems such as Gmail or Office 365 are not shown in email logs.


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