BMC Helix Remedyforce : Task Closed Date Field Value is Not Populated Automatically when a Custom Trigger is Used in Remedyforce Console

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    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce Winter '15



    PROBLEM:

    Task Closed Date Field Value is Not Populated Automatically when a Custom Trigger is Used in Remedyforce Console.


    CAUSE:

    Salesforce execution order


    SOLUTION:

     

    In Salesforce, the order in which triggers get executed is not fixed. It may be the case that earlier, Remedyforce trigger execute and after that custom trigger execute.
    Hence it appeared to be working fine before.
    The only possible solution here is to update the "Close Date" field value in the custom trigger itself and not depend on Remedyforce trigger logic.

     


    Article Number:

    000343237


    Article Type:

    Solutions to a Product Problem



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