Event Policy Work Order Due Date and/or Expected Completion Date set to a past date/time in Track-It!

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It!


    APPLIES TO:

    Track-It! 11.4.1.558



    PROBLEM:

    When an Event Policy is applied to a work order, which automatically sets the Due Date or Expected Completion Date, the values may appear as previous dates and/or times.

    This occurs if the configured operating hours are viewed by the system as being out of order. For example, if operating hours are set from 12:01 AM - 12:00 AM, or 8:00 AM - 4:00 AM, the system views these times as being out of order.


    CAUSE:

    This is a known issue which has not yet been resolved in the current version of the product.


    SOLUTION:

    If you are experiencing this issue, please open a new support case and refer to Track-It! Defect number DRZOZ-4361 - "Expected Completion and Due Date calculations not respecting operating hours while on hold in Track-It! 11.4 SP1".

    Your case will be associated with the defect, and you will be able to view the defect status in your case in the Defects section.


    Article Number:

    000009455


    Article Type:

    Solutions to a Product Problem



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