How to add a company logo to the Track-It! 11.x Self Service page

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It!


    APPLIES TO:

    Track-It! 11.x



    PROBLEM:

    How can I add our company logo to the Track-It! 11.x Self Service Web page?


    SOLUTION:

    How to Replace the BMC Software Logos

    To replace the "BMC Software" logos with your company's logos in the new Self Service Web for Track-It! 11, please take the following steps:

       
    1. On the Track-It! Web server, open the following directory, depending on how Track-It! 11 was installed (default):

      Upgrades to Track-It! 11.x
      C:\Program Files\Numara Software\Numara Track-It! Web\Self Service\Content.11.0.0.320\images\Custom

      New installs of Track-It! 11.x
      C:\Program Files\BMC Software\Track-It! Web\Self Service\Content.11.0.0.320\images\Custom
       
    2.  
    3. To backup the existing files, rename the following, depending on where exactly you would like your company logo to appear:

      CompanySmallLogo.png (134 x 25) - On the login page, this is the logo that appears in the upper left corner.

      AND/OR

      CompanyLogo.gif (276 x 54) - After logging in, this is the logo that appears in the upper left corner of the home page.
       
    4.  
    5. Create your company logo file(s) to exactly match the default ones, including name and picture size, and then copy them to the same location.
    6.  
    7. Restart the IIS Admin and World Wide Web Publishing services on the Web server.
      If this doesn't work, try running the IISRESET command on the web server as this is sometimes necessary to completely restart all web related services.
       How to Make the Logo "Clickable" to Open a URL

    If you would like to associate an HTTP address to the logo so that it will open the URL when clicked, please take the following steps: 
    When the company logo is clicked from within Self Service Web, the website associated with it will open.  
       
    1. On the Track-It! application server, open the following directory (again, depending on how Track-It! 11 was installed):

      Upgrades to Track-It! 11.x
      C:\Program Files\Numara Software\Numara Track-It!\Track-It! Services\ConfigurationData

      New installs of Track-It! 11.x
      C:\Program Files\BMC Software\Track-It!\Track-It! Services\ConfigurationData
       
    2.  
    3. Open the TrackIt.Application.Web.SelfService.xml file with Notepad.
    4.  
    5. At the bottom of the file, locate the "logoUrl" line:

      <logoUrl description="URL used when the user clicks on the company logo in the header panel." />
       
    6.  
    7. Add the http:// address of the desired website exactly as shown in the example below. It may be easiest to copy and paste the information below into the existing line, and then change the http: address as needed.

      <logoUrl description="URL used when the user clicks on the company logo in the header panel.">http://www.bmcsoftware.com</logoUrl>
       
    8.  
    9. Save the changes to the file.

     


    Article Number:

    000009811


    Article Type:

    Solutions to a Product Problem



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