"No Error Code specified in Exception instance" error appears while attempting to add or open new work order in Track-It! 11

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    APPLIES TO:

    BMC Track-It!



    PROBLEM:

    While attempting to add or open work orders in Track-It! 11, the following error may appear: No Error Code specified in Exception instance Additional Information Frameworks.ErrorCode.002 --No row with the given identifier exists[TrackIt.Core.BOM.HelpDesk.WorkOrderType#0]


    SOLUTION:

    This error occurs if the work order type, subtype, and category records have invalid data due to being imported manually into the system by unsupported means. Instructions:

       
    1. ||TIA06496.zip|| to download a zip containing a file that will be used to resolve the issue.
    2.  
    3. Extract the Fix WorkOrderTypes.tsf file to the following directory on the Track-It! server, depending on how Track-It! 11 was installed (default): New installation of Track-It! 11:   C:\Program Files\BMC Software\Track-It!\Track-It! Server\Support
         Track-It! 11 upgrades:
        C:\Program Files\Numara Software\Numara Track-It!\Track-It! Server\Support  
           
        • Run the RunTsf.exe application in the same directory.
        •  
        • Select the Fix Work Order Types line and then click Run. The app will report 0 rows affected, which is normal.
        •  
        • Close the RunTsf.exe application.
        •  
        • Close and re-open the Technician Client application. The error should no longer occur when adding or opening work orders.

           

         


        Article Number:

        000009839


        Article Type:

        Solutions to a Product Problem



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