"No Error Code specified in Exception instance" error appears while attempting to add or open new work order in Track-It! 11

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    APPLIES TO:

    BMC Track-It!



    PROBLEM:

    While attempting to add or open work orders in Track-It! 11, the following error may appear: No Error Code specified in Exception instance Additional Information Frameworks.ErrorCode.002 --No row with the given identifier exists[TrackIt.Core.BOM.HelpDesk.WorkOrderType#0]


    SOLUTION:

    This error occurs if the work order type, subtype, and category records have invalid data due to being imported manually into the system by unsupported means. Instructions:

       
    1. ||TIA06496.zip|| to download a zip containing a file that will be used to resolve the issue.
    2.  
    3. Extract the Fix WorkOrderTypes.tsf file to the following directory on the Track-It! server, depending on how Track-It! 11 was installed (default):
    New installation of Track-It! 11: 
    C:\Program Files\BMC Software\Track-It!\Track-It! Server\Support 

    Track-It! 11 upgrades: 
    C:\Program Files\Numara Software\Numara Track-It!\Track-It! Server\Support                                                                             

          3. Run the   RunTsf.exe application in the same directory. 
          4. Select the   Fix Work Order Types line and then click   Run. The app will report 0 rows affected, which is normal. 
          5. Close the   RunTsf.exe application. 
          6. Close and re-open the Technician Client application. The error should no longer occur when adding or opening work orders. 

      

     


    Article Number:

    000009839


    Article Type:

    Solutions to a Product Problem



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