Workspace Options cannot be saved if Full Text Indexing not installed on database server or not enabled for Footprints database

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints


    APPLIES TO:

    FootPrints 11.0 - 11.6



    PROBLEM:

    The following problem pertains to FootPrints Service Core versions 11.0 through 11.6: When attempting to save the page at Administration | Workspace | Workspace Options the javascript error as listed below occurs and the page cannot be saved if Full Text Indexing is not installed on the database server where the Footprints database resides or Full Text indexing is not enabled for the Footprints database itself. The error as seen for different browsers:

    Internet Explorer:

         Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3) Timestamp: Mon, 9 Sep 2013 15:11:08 UTC Message: 'createFieldsList' is undefined Line: 1984 Char: 13 Code: 0 URI: http://FPservername/MRcgi/MRGlobalOpt.pl?USER=Administrator&MRP=iIIJV1yf&PROJECTID=1&LASTID=10572 Firefox:  
           Timestamp: 9/9/2013 11:17:23 AM Error: ReferenceError: createFieldsList is not defined Source File: http://FPservername/MRcgi/MRGlobalOpt.pl?USER=Administrator&MRP=VjH43hl&PROJECTID=1&LASTID=7139 Line: 1993 Chrome:  
             Uncaught ReferenceError: createFieldsList is not defined The error message can be seen in   Internet Explorer by clicking the small yellow triangle in the lower left corner of the browser's status bar, in   Firefox by accessing   Tools | Error Console (older versions) or   Tools | Web Developer | Error Console (newer versions) in the browser menu. In   Chrome, the error can be viewed by selecting the "Settings" icon and selecting   Tools | JavaScript Console

           


          SOLUTION:

          This Issue has been resolved in the release of FootPrints, version 11.6.01 


          Article Number:

          000010921


          Article Type:

          Solutions to a Product Problem



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