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FootPrints Service Core 11.6.X
This article describes the files FootPrints Support needs when requesting a FootPrints 12 Migration backup set and log files from a customer. The following information provides guidance related to the issue indicated in the title. For help understanding the general concepts, features, and navigation of version 12, consult the product Help system. Occassionally, FootPrints Technical Support will request a Migration backup set and log files from a customer in order to further investigate reported problems related to migrating from FootPrints 11 to FootPrints 12. This article details which files should be sent to BMC. Additionally, these steps must be performed with full Administrator privileges.
All files sent to BMC should be included in a single compressed file. The following files should be included: Migration Advisor Tool files The following files should be sent to BMC if the Migration Advisor Tool was run. Note: This article assumes FootPrints 11 is installed in C:\FootPrintsServiceCore. If FootPrints 11 is installed in another folder, please look for the requested files in the location where FootPrints 11 is installed.
- C:\FootPrintsServiceCore\Migration\(backup set name)\*.*
- C:\Program Files\BMC Software\FootPrints Service Core\logs\migration-import.log
- C:\Program Files\BMC Software\FootPrints Service Core\logs\migration_import_install_log.txt