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Remedy IT Service Management Suite
ITSM In-App Reporting 9.1.00
Smart Reporting : 9.1 Patch 1 ARS: 9.1 Patch 1 Midtier: 9.1 Patch 1
This is a known issue in Smart Reporting 9.1 Patch 1.
Please find the attached Router.class file and proceed with Hyperlink tests
[ Continue the steps for all Smart Reporting application nodes if more than one server exist ]
1. Stop the Smart reporting process
2. Navigate to directory SmartReporting\appserver\webapps\onboarding\WEB-INF\classes\com\bmc\servlet\ and back up file Router.class
3. Replace the Router.class with the attached Router.class file
4. Start the Smart Reporting process