On Enter or On Exit Rule will not run if a ticket is updated as a result of an After Save rule that has a trigger "On Linked Item Update"

Version 2
Created by Knowledge Admin on Sep 16, 2016 2:13 PM. Last modified by Knowledge Admin on Apr 2, 2019 7:43 AM.
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    PRODUCT:

    FootPrints Service Core


    APPLIES TO:

    Workflow Rule Business Rule On-Enter On Linked Item Update



    PROBLEM:

    If a ticket is moved to a workflow state that has an 'On Enter' rule (or out of a workflow state that has an 'On Exit' rule) via another rule being triggered from 'On Linked Item Update', the workflow rule does not fire.


    CAUSE:

    This is due to a Software bug.


    SOLUTION:

    None available at this time.


    Article Number:

    000120796


    Article Type:

    Solutions to a Product Problem



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