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PRODUCT:
FootPrints Service Core
APPLIES TO:
Workflow Rule Business Rule On-Enter On Linked Item Update
PROBLEM:
If a ticket is moved to a workflow state that has an 'On Enter' rule (or out of a workflow state that has an 'On Exit' rule) via another rule being triggered from 'On Linked Item Update', the workflow rule does not fire.
CAUSE:
This is due to a Software bug.
SOLUTION:
None available at this time.
Article Number:
000120796
Article Type:
Comments