On Enter or On Exit Rule will not run if a ticket is updated as a result of an After Save rule that has a trigger "On Linked Item Update"

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints Service Core


    APPLIES TO:

    Workflow Rule Business Rule On-Enter On Linked Item Update



    PROBLEM:

    If a ticket is moved to a workflow state that has an 'On Enter' rule (or out of a workflow state that has an 'On Exit' rule) via another rule being triggered from 'On Linked Item Update', the workflow rule does not fire.


    CAUSE:

    This is due to a Software bug.


    SOLUTION:

    None available at this time.


    Article Number:

    000120796


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles