Remedy Smart Reporting - How To Change Repository Database Host Name

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    Remedy AR System Server


    ITSM In-App Reporting 9.1.00


    BMC Remedy Smart Reporting 9.x



    • Database host has been changed from one server to other server.
    • Changed the database host name accordingly in ar.cfg file for AR Server.
    • Needed the details about Smart Reporting server on how to change the name of database host associated with smart reporting.



    Database Host Name has been changed since the deployment.


    If the Smart Reporting Repository database has been moved to a new server that has a different name than the one originally configured, the server information for Smart Reporting will need to be updated.

    1. Stop the Remedy Smart Reporting service
    2. Edit the file, Web.xml.  The default path is: C:\Program Files\BMC Software\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF\web.xml
    3. Search for the following parameter "JDBCUrl" in web.xml  file.
    4. Provide the new host name in the following URL :

      <param-value>jdbc:sqlserver://DBServerName:port;databaseName=SmartReporting</param-value>  where DBServerName is the hostname of your database server and port is the port on which the database is listening.
      Excerpt from web.xml
       5. Verify the Database user name : <param-name>JDBCUser</param-name>  <param-value>ARAdmin</param-value>
    6. Verify the Database password:  <param-name>JDBCPassword</param-name> <param-value>03Std5z/BjK1XsH7KXtHkg==</param-value>
    7. Restart the Remedy Smart Reporting service.


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