Smart Reporting - User Sync fails when User name in Smart Reporting are not appended with @Organization

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    Smart Reporting 9.1



    PROBLEM:

    Smart Reporting - User Sync fails when User name in Smart Reporting are not appended with @Organization


    SOLUTION:

    Verify whether affected users are available in Smart Reporting User lists + same Email ID are not shared with multiple users.

    Also, search for the affected
    user IDs which are not appended with @organization, & correct the same.


    Article Number:

    000121538


    Article Type:

    Solutions to a Product Problem



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