Smart Reporting slowness in loading the Page

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    Smart Reporting 9.1



    PROBLEM:

     


    SOLUTION:

    Below queries will help all users to launch Smart Reporting to "Browse" console instead of "Timeline":

    Update [PersonConfiguration] Set ConfigData='BROWSE' Where ConfigCode='ENTRYPAGE' and ConfigData='TIMELINE'

    Update [Configuration] set [ConfigData]='BROWSE' where ConfigCode='DEFAULTENTRYPAGE'

    Note:Need to restart the Smart Reporting services.


    Article Number:

    000121551


    Article Type:

    Solutions to a Product Problem



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