Import Console: Imported Category has the same Name and locale as the existing category

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Service Request Management



    PROBLEM:

    Executing with Advanced Options - Import new definitions only (skip duplicates and the validation reports an error. no promote possible (screenshot attached of error example).


    SOLUTION:

    Root cause is a data configuration issue over multiple environments. Discovered there was localised records for the category concerned in the “SRM:Categories_DispProp” form on the target system. As no localisation was being used the records were deleted, reimported once more and it resolved the problem.


    Article Number:

    000123173


    Article Type:

    Solutions to a Product Problem



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