- SLM Base Contracts and details defined by BMC Asset Management
- SLM Service Contracts and Defintions
- Compliance data and history for agreements
- Service target measurement record data
|CI Name||CI Class|
|Demo - ATM 1||BMC_EQUIPMENT|
|Demo - ATM 2||BMC_EQUIPMENT|
|Discount Equity Brokerage Service||BMC_BUSINESSSERVICE|
|Online Retail Banking Service||BMC_BUSINESSSERVICE|
BMC SLM data is designed to demonstrate a typical SLM environment supporting three critical business services at Calbro Services. Each of the business services has contracts defined with both business service users and service suppliers. Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) define compliance targets aligne with Calbro service expectations and data from one or more service targets are used to calculate compliance.
The intended audience for this package are Solution Consultants, Partners, Managed Services, and Customers to assist with demonstrations, POCs, and out-of-the-box (OOB) installations.
To use this package and instructions, you should have a basic working knowledge of SLM. For more information on platform compatibilty requirements, see the SLM product documentation and compatibility availability matrix.
Suggested BMC product application, version & patch levels to use for this enablement data:
|BMC Remedy AR System||7.5.00||Patch 1 & above|
|BMC Atrium CMDB||7.5.00||Patch 1 & above|
|BMC Remedy Change Management||7.5.01||No patch|
|BMC Remedy Asset Management||7.5.01||No patch|
|BMC Remedy Service Desk||7.5.01||No patch|
|BMC Service Level Management||7.5.00||No patch|
|BMC Remedy Knowledge Management||7.5.00||No patch|
There are additional enablement data packages currently available for other BMC products. They can be viewed and accessed from: