The intended audience for this package are Solution Consultants, Partners, Managed Services, and Customers to assist with demonstrations, POCs, and out-of-the-box (OOB) installations.
You can simply download the attached data package (RKMEnablementData.zip) and the quick start card (QSC_BSMEnablement_RKM_7.5.00.pdf). Review and follow the instructions provided in the quick start card to install the data package.
To use this package and instructions, you should have a basic working knowledge of RKM. BMC Remedy Knowledge Management requires a Microsoft Windows based client and you should use Microsoft Internet Explorer and AR System Mid-Tier to demo RKM.
For more information on platform compatibilty requirements, see the RKM product documentation and compatiblity availability matrix.
Suggested BMC product application, version & patch levels to use for this enablement data:
|BMC Remedy AR System||7.5.00||Patch 1 & above|
|BMC Atrium CMDB||7.5.00||Patch 1 & above|
|BMC Remedy Service Desk||7.5.01||No patch|
|BMC Remedy Knowledge Management||7.5.00||No patch|