CLM and BSA: BSA Server Automation Console fails with error - 0 of physical memory was detected

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    COMPONENT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.x, BMC Server Automation 8.x



    PROBLEM:

    During Bladelogic BladeLogic Server Automation (BSA) Console installataion, the following error is encountered:

    "The BMC BladeLogic Server Automation Console requires at least 512 megabytes of physical memory. The installation cannot continue because only 0 of physical memory was detected "

    The Target BSA console server has 16GB RAM or (specifications met for Physical memory as per requirement) and enough memory free.

    This may happen during standalone console installation or as part of BMC CLM installation.


    CAUSE:

    Symantec Endpoint Protection is running on the BSA Server or target machine where console is getting installed


    SOLUTION:

    - Stop the Symantec Endpoint Protection (SEP) on the Target machine where issue is encountered
    - Restart the RSCD Agent on this server
    - From the Installer screen, hit previous and next which should get past the above error

    Note: It has been found that disabling SEP will not handle this failure and only stopping it resolves it.

    Note 2: This could also happen with McAfee Endpoint Encryption.


    Note 3: This can also occur when there is a permissions issue accessing the specified temp dir. 

    a) Create a temp directory in a location you know the user will have access to e.g. c:\install\temp
    b) Launch a cmd window as Administrator
    c) Type the following commands to set the various temp related env variables:

    set TEMP=c:\Install\Temp\
    set TMP=c:\Install\Temp\
    set TMPDIR=c:\Install\Temp\
    set IATEMPDIR=c:\Install\Temp\

    d) Run the BSA Console installer again from the cmd window. This will pick up and use the specified temp location.
     


    Article Number:

    000117228


    Article Type:

    Solutions to a Product Problem



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