PROVIDER_FAILURE: Failure occurred in determining the target provider (ARERR 219009) when accessing Network Containers or creating a new one

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.x release or higher



    PROBLEM:

     

    Scenario#1

    When trying to access the Network Container Resources workspace, the following error is seen and none of the existing Network Containers are displayed

    (BMC-CLMT-11700010) PROVIDER_FAILURE: Failure occurred in determining the target provider (ARERR 219009)

    Scenario#2

    Fresh BMC Cloud Lifecycle Management stack and implementation of patch/feature pack on top of that lead to this problem.

    (BMC-CLMT-11700010) PROVIDER_FAILURE:Failure occurred in determining the target provider. :{1} (ARERR 219009)

     


    CAUSE:

    There are some existing network containers unused with incorrect relationships or the problem with the feature pack installation


    SOLUTION:

     

    For scenario#1:

    Enable the Active Link user logging by the following procedure:

    a. Log into User Tool, open the AR System Administration Console
    b. Expand User Preferences - Click Search User Preferences
    c. Enter the Login name of the user experiencing the problem and click search
    d. Select the logging tab and select "Yes" for the following: Active Links, Filter
    e. Save Changes

    Recreate the problem and look at the logs.

    In this instance, when the error is thrown as follow:

    True action: {CHAR.EN_US}:F(304263170).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 ('networkContainer' = " + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 " ))){CHAR.EN_US}:F(304263180).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 ('traversalURI' = "NetworkContainer/ + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 /zones" ))){CHAR.EN_US}:F(304267510).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 ('traversalURI' = "NetworkContainer/ + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 /loadBalancer" ))){CHAR.EN_US}:F(304267520).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 ('traversalURI' = "NetworkContainer/ + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 /firewall" ))){CHAR.EN_US}:F(304291200).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 'networkContainer' = + {CHAR.EN_US}goattype:CharType 4 ") + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 ") + {CHAR.EN_US}goattype:CharType 4 OR 'zones_container_guid' =) + {CHAR.EN_US}goattype:CharType 4 ") + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 ")){CHAR.EN_US}:F(304331591).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 ('traversalURI' = "NetworkContainer/ + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 /pod/networks" ))){CHAR.EN_US}:F(304348221).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 '304345381' = + {CHAR.EN_US}goattype:CharType 4 ") + {UNBOUND.EN_US}fieldid:Column:304345301) + {CHAR.EN_US}goattype:CharType 4 ") + {CHAR.EN_US}goattype:CharType 4 OR '304345411' = ) + {CHAR.EN_US}goattype:CharType 4 ") + {UNBOUND.EN_US}fieldid:Column:304345301) + {CHAR.EN_US}goattype:CharType 4 ")){CHAR.EN_US}:F(304361951).S({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}expr:({CHAR.EN_US}goattype:CharType 4 'networkContainer_guid' = + {CHAR.EN_US}goattype:CharType 4 ") + {UNBOUND.EN_US}fieldid:Column:304256350) + {CHAR.EN_US}goattype:CharType 4 "));
    action 0
    Set-fields 304263170 = ('networkContainer' = "5f3055ed-605f-4d16-b845-9b5b35a2d218" )
    Set-fields 304263180 = ('traversalURI' = "NetworkContainer/5f3055ed-605f-4d16-b845-9b5b35a2d218/zones" )
    Set-fields 304267510 = ('traversalURI' = "NetworkContainer/5f3055ed-605f-4d16-b845-9b5b35a2d218/loadBalancer" )
    Set-fields 304267520 = ('traversalURI' = "NetworkContainer/5f3055ed-605f-4d16-b845-9b5b35a2d218/firewall" )
    Set-fields 304291200 = 'networkContainer' ="5f3055ed-605f-4d16-b845-9b5b35a2d218"OR 'zones_container_guid' ="5f3055ed-605f-4d16-b845-9b5b35a2d218"
    Set-fields 304331591 = ('traversalURI' = "NetworkContainer/5f3055ed-605f-4d16-b845-9b5b35a2d218/pod/networks" )
    Set-fields 304348221 = '304345381' = "" OR '304345411' = ""
    Set-fields 304361951 = 'networkContainer_guid' ="5f3055ed-605f-4d16-b845-9b5b35a2d218"
    ActiveLink: CMA:RSE:NWCTable-OnRowChoice_005 - Mon Jun 3 2013 6:35:47 AM


    Search BMC.CORE:BMC_ConcreteCollection form for the instance ID 5f3055ed-605f-4d16-b845-9b5b35a2d218, There could be a scenario in which one can find that the CI is unused and the relationships are incorrect.

    Marking this entry as deleted can resolve the problem.

    For scenario#2:

    Re-apply the feature pack again after renaming the previously created patch install directory.

    Contact BMC Customer Support (customer_support@bmc.com) for further assistance.

    Additional information: Refer to How to Videos - Cloud Lifecycle Management playlist created by BMC Customer Support

     


    Article Number:

    000093213


    Article Type:

    Solutions to a Product Problem



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