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Remedy AR System Server
AR System Server
Version 7.6.04 and later.
Trying to access form in Dev Studio in Best Practice mode encounters the following error
ARERR 562 - Help text or change diary definition is missing. : (1 -- 3855 -- 0) (ARERR 562)
SQL logging enabled and there was a query on the objProp table referencing Overlay schemaid:
select objProp from arschema where (schemaid = 3885)
The overlay schemaid does not exist in DB therefore query comes back with blank result.
The remedy admin server still had this form in it's server cache (memory).
Restart remedy server or refresh server cache by executing the arsignal command.
arsignal -r servername:port#
You will need to wait for the time elapsed set the by following parameter in the ar.cfg/ar.conf for cache operation to start.