ERROR (326): Required field cannot be blank.; HPD:Help Desk : Contact Company

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    PRODUCT:

    Remedy Service Desk Application


    APPLIES TO:

    BMC Remedy Service Desk Application



    PROBLEM:

     

    ERROR (326): Required field cannot be blank.; HPD:Help Desk : Contact Company

    LP: BMC Remedy Service Desk Application




    Issue Summary: ERROR (326): Required field cannot be blank.; HPD:Help Desk : Contact Company
     

     


    SOLUTION:

     

    Legacy ID:KA431571

    After you install BMC Service Resolution on both BMC TrueSight Infrastructure Management and BMC Remedy ITSM computers, perform the following tasks: 

    1.Prepare the BMC Remedy ITSM server. Perform the following: 

    a. On the BMC Remedy IT Service Management (ITSM) server, clear the mid tier plug-in cache and the browser cache. 

    b. Create a global assignment record as shown in the following image. 

    This step is required to configure default company assignment. For more information, see Creating assignments on below link. 

    https://docs.bmc.com/docs/display/public/BSR35/Installing+BMC+Service+Resolution+for+BMC+Remedy+ITSM#InstallingBMCServiceResolutionforBMCRemedyITSM-Postinstallationtasks 

    Here is the detailed information about how the company is derived: 

    https://docs.bmc.com/docs/display/public/bsr30/Creating+incidents+with+no+customer+information 


    Related Products:  
       
    1. BMC Remedy Service Desk Application

     


    Article Number:

    000077420


    Article Type:

    Solutions to a Product Problem



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