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Remedy Service Desk Application
BMC Remedy Service Desk Application
ERROR (326): Required field cannot be blank.; HPD:Help Desk : Contact Company
LP: BMC Remedy Service Desk Application
Issue Summary: ERROR (326): Required field cannot be blank.; HPD:Help Desk : Contact Company
Legacy ID:KA431571After you install BMC Service Resolution on both BMC TrueSight Infrastructure Management and BMC Remedy ITSM computers, perform the following tasks:
1.Prepare the BMC Remedy ITSM server. Perform the following:
a. On the BMC Remedy IT Service Management (ITSM) server, clear the mid tier plug-in cache and the browser cache.
b. Create a global assignment record as shown in the following image.
This step is required to configure default company assignment. For more information, see Creating assignments on below link.
Here is the detailed information about how the company is derived:
- BMC Remedy Service Desk Application