Using MAPI protocol - Email service will not start but using emailstart.bat works fine

Version 2

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    AR System Server


    BMC Remedy AR System Server



    Email service will not start

    LP: BMC Remedy AR System Server 8.1.02
    DR: AR System 8.1.02

    Details: What is the problem or question (What happened, are there any error messages)?
    Email service will not start... The event viewer gives 3 error application events but the message indicates the description cannot be found.

    Describe the problem you encountered compared to your expected outcome?
    Install new Remedy server on Windows 2012 server and even through the installer indicated it was a successful install, the email service gives the following message when starting....'Service on Local Computer started and then stopped.'

    Issue Summary: Email service will not start



    Windows MFC71.dll not found in the SysWOW64 folder.



    Legacy ID:KA424939

    Copy MFC71.dll over to the SysWOW64 folder 

    Additional Information 
    The mfc71.dll file is related to the Microsoft Visual Studio .NET.  You can search for this file on the current Windows system or another system. 

    Related Products:  
    1. BMC Remedy AR System Server


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles