Using MAPI protocol - Email service will not start but using emailstart.bat works fine

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    Email service will not start

    LP: BMC Remedy AR System Server 8.1.02
    DR: AR System 8.1.02

    Details: What is the problem or question (What happened, are there any error messages)?
    Email service will not start... The event viewer gives 3 error application events but the message indicates the description cannot be found.

    Describe the problem you encountered compared to your expected outcome?
    Install new Remedy server on Windows 2012 server and even through the installer indicated it was a successful install, the email service gives the following message when starting....'Service on Local Computer started and then stopped.'





    Issue Summary: Email service will not start
     

     


    CAUSE:

    Windows MFC71.dll not found in the SysWOW64 folder.


    SOLUTION:

     

    Legacy ID:KA424939

    Solution 
    Copy MFC71.dll over to the SysWOW64 folder 

    Additional Information 
    The mfc71.dll file is related to the Microsoft Visual Studio .NET.  You can search for this file on the current Windows system or another system. 

    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000053204


    Article Type:

    Solutions to a Product Problem



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