ADDM: error message "Baseline information is not available" when you click on Administration > Baseline

Version 6
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Discovery


    COMPONENT:

    BMC Atrium Discovery and Dependency Mapping


    APPLIES TO:

    BMC Atrium Discovery and Dependency Mapping



    PROBLEM:

     

    Error message "Baseline information is not available" appears when you click on Administration > Baseline.

      

     

      

     

     


    CAUSE:

    DRUD1-17681, DRUD1-18879, DRUD1-17681


    SOLUTION:

     

    Legacy ID:KA390062

      

    Root cause 1: Error appears when too many pattern configuration changes are done 
    To confirm the root cause,
    - Backup the file /usr/tideway/var/baseline.csv
    - Edit this file and find the longest line and remove it (it is typically the one starting with pattern.modification, it can be > 1000 chars)
    - Execute the command "tw_baseline --rebaseline". This command will acknowledge all the pending changes.
    - Click on Administration > Baseline. The problem is resolved, the root cause is confirmed.

      

    Fix to defect DRUD1-17681 has been included in version 11.0.0.3.

    However, there is another related defect (for the problem with lines that are too long):  DRUD1-18879 - Baseline fails if the message is too long - improve handling. 
    DRUD1-18879 is not fixed as of 11.3.0.5, September, 2019.

    Root cause 2:  Error appears when file /usr/tideway/var/baseline.csv does NOT exist or cannot be opened or the content cannot be parsed.
    Solution 2:

      
       
    1. Check if /usr/tideway/var/baseline.csv exists.
    2.  
    3. If it exists then:
      Run:  ls -l on /usr/tideway/var directory
      Rename the file (e.g. mv /usr/tideway/var/baseline.csv /usr/tideway/var/baseline.csv_orig) and run tw_baseline (see #3 below) to generate a new baseline.csv
    4.  
    5. If it does NOT exist, then please run tw_baseline to generate the new /usr/tideway/var/baseline.csv
    6.  
    7. From the UI, try Administration > Appliance Baseline.  If the problem is still encountered, the only other workaround is to update /usr/tideway/var/baseline.csv manually every time it is generated (i.e. every time the tideway service is started or whenever tw_baseline is run).  For this case, you can rename baseline.csv (e.g. to baseline.csv_orig) and then run sed command:

      sed 's/BEGIN CERTIFICATE.*END CERTIFICATE//g' baseline.csv_orig > baseline.csv
      

    Fix to defect DRUD1-17681 has been included in version 11.0.0.3.
     

     


    Article Number:

    000088944


    Article Type:

    Solutions to a Product Problem



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