Orphan tasks are not getting deleted in v9.1

Version 2
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Remedy Change Management Application & AR System


    APPLIES TO:

    v9.1



    PROBLEM:

    Orphan tasks are not getting deleted in remedy v9.1.


    CAUSE:

    The filter "TMS:TAS:UpdateGroupList_GetParentData_UpdateChild`!" which is newly introduced in 9.XX version, is designed to bypass the filter "TMS:TAS:Delete_795" as per the qualification mentioned. Filter TMS:TAS:Delete_795 is used to delete orphan tasks


    SOLUTION:

    - The reported issue is found as a defect in v9.1. and fixed in 9.1 SP1
    - Defect ID : SW00507802 is logged for the issue.
    - Resolution: Remove    "OR ('Parent Linked' = "Inactive")" from Runif Qualification of filter TMS:TAS:UpdateGroupList_GetParentData_UpdateChild`! and manually run the escalation.


    Article Number:

    000125461


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles