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BMC Remedy Change Management Application & AR System
Orphan tasks are not getting deleted in remedy v9.1.
The filter "TMS:TAS:UpdateGroupList_GetParentData_UpdateChild`!" which is newly introduced in 9.XX version, is designed to bypass the filter "TMS:TAS:Delete_795" as per the qualification mentioned. Filter TMS:TAS:Delete_795 is used to delete orphan tasks
- The reported issue is found as a defect in v9.1. and fixed in 9.1 SP1
- Defect ID : SW00507802 is logged for the issue.
- Resolution: Remove "OR ('Parent Linked' = "Inactive")" from Runif Qualification of filter TMS:TAS:UpdateGroupList_GetParentData_UpdateChild`! and manually run the escalation.