Remedy - Server - ARS v.9.1.x Installation Error: "Error occurred creating InstallationPanelDelegate"

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server 9.1.x



    PROBLEM:

    Running ARS installation and after providing the database information the following error appears:
    ...................

    Error occurred creating InstallationPanelDelegate ...................
      

         User-added image

    1- The scenario is seen when a pre-created database and user have been created.
    - If there is a pre-created DB, it needs to be empty as per documentation
     
    https://docs.bmc.com/docs/display/brid91/Configuring+the+Microsoft+SQL+Server

    2- Check to make sure ARAdmin user have the correct permissions and role assigned.
       # Run the below query for Oracle DB to check
    ARAdmin assigned permissions:
          select grantee, privilege from dba_sys_privs where grantee = 'ARADMINROLE' order by grantee;

       # Check below for SQL DB to check ARAdmin assigned permissions:
          Select the SQL Server DB Table, e.g.
          ARSystem > Security > Double Click User ARAdmin > Here it will show if ARAdmin is set as dbo or not.
          Under Roles > db_owner > it shows if ARAdmin set as dbo or not.

    3- Verify if the default AR#Admin# password for ARAdmin user is being used or a complicated password with special characters.
        Use standard password for
    ARAdmin to avoid any such issues and its password can be changed after AR Server installation in:
       
    Database Tab under AR System Admin Console > Server Information page.


    Additional Information 
    If there is a plan to upgrade ARS from v.7.6.04 to the latest version (DB only upgrade) the same error may display and the installation log will display: 

    .......................
      
    (Nov 25 2019 10:00:05.484 AM +0100),SEVERE,com.bmc.install.product.base.project.runner.ProjectRunner, THROWABLE EVENT {Description=[ Error occurred while creating InstallationPanel: com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui. ARServerDatabaseUpgradeConfirmationPanelDelegate: For input string: ""]}, Throwable=[java.lang.NumberFormatException: For input string: "" java.lang.NumberFormatException.forInputString(Unknown Source) ....................... The error simply indicates the upgrade path is incorrect or Db only upgrade is not compatible. If there is a plan to setup a v.7.6.04 staging environment the path is to clone ARS as well as the database server and run the latest installer to upgrade both ARS and the database. OR - Restore the v.7.6.04 database into new server. - Run the v.7.6.04 installer pointing to the restored Database. - Once it is done successfully, upgrade ARS to the latest version. Please refer the below doc for upgrade path. https://docs.bmc.com/docs/brid1908/setting-up-systems-for-a-staged-upgrade-879731660.html https://docs.bmc.com/docs/brid1908/planning-an-upgrade-879731059.html 

     


    SOLUTION:

    Reset (change) ARAdmin user password from the database and make it as AR#Admin# and during the installation on database information screen type AR#Admin#

     


    Article Number:

    000125023


    Article Type:

    Solutions to a Product Problem



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