Remedy - Server - ARS v.9.1.x Installation Error: "Error occurred creating InstallationPanelDelegate"

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    Remedy AR System Server


    AR System


    Remedy AR System Server 9.1.x


    Running ARS installation and after providing the database information the following error appears:

    Error occurred creating InstallationPanelDelegate ...................

         User-added image

    1- The scenario is seen when a pre-created database and user have been created.
    - If there is a pre-created DB, it needs to be empty as per documentation

    2- Check to make sure ARAdmin user have the correct permissions and role assigned.
       # Run the below query for Oracle DB to check
    ARAdmin assigned permissions:
          select grantee, privilege from dba_sys_privs where grantee = 'ARADMINROLE' order by grantee;

       # Check below for SQL DB to check ARAdmin assigned permissions:
          Select the SQL Server DB Table, e.g.
          ARSystem > Security > Double Click User ARAdmin > Here it will show if ARAdmin is set as dbo or not.
          Under Roles > db_owner > it shows if ARAdmin set as dbo or not.

    3- Verify if the default AR#Admin# password for ARAdmin user is being used or a complicated password with special characters.
        Use standard password for
    ARAdmin to avoid any such issues and its password can be changed after AR Server installation in:
    Database Tab under AR System Admin Console > Server Information page.

    Additional Information 
    If there is a plan to upgrade ARS from v.7.6.04 to the latest version (DB only upgrade) the same error may display and the installation log will display: 

    (Nov 25 2019 10:00:05.484 AM +0100),SEVERE,com.bmc.install.product.base.project.runner.ProjectRunner, THROWABLE EVENT {Description=[ Error occurred while creating InstallationPanel: com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui. ARServerDatabaseUpgradeConfirmationPanelDelegate: For input string: ""]}, Throwable=[java.lang.NumberFormatException: For input string: "" java.lang.NumberFormatException.forInputString(Unknown Source) ....................... The error simply indicates the upgrade path is incorrect or Db only upgrade is not compatible. If there is a plan to setup a v.7.6.04 staging environment the path is to clone ARS as well as the database server and run the latest installer to upgrade both ARS and the database. OR - Restore the v.7.6.04 database into new server. - Run the v.7.6.04 installer pointing to the restored Database. - Once it is done successfully, upgrade ARS to the latest version. Please refer the below doc for upgrade path. 



    Reset (change) ARAdmin user password from the database and make it as AR#Admin# and during the installation on database information screen type AR#Admin#


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