Console log in issue - service is not ready yet

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    COMPONENT:

    Client Management


    APPLIES TO:

    Client Management 12.x



    PROBLEM:

    After installing BCM console on remote machine using msi, user is unable to login to console using admin account.
    Able to telnet to 1610, 1611.
    Firewall is disabled.
    Java Web Start console is working.
    But when try to login using installed console getting error message "Connection Failed: the host is reachable on the given port but the service is not ready yet. Please try again later"

    Console_Error


    CAUSE:

    Certificate does not get installed when we install the console


    SOLUTION:

    Download the certificate and import.

    1. Open a web browser and open the link to access the Java Web Start Console:

    Https://Server_IP:1610/console

    2. Click on the Console Java Security Certificate, which will download and import the required certificate.

    Java Security Certificate

    3. After proceeding through the prompts, you should get a "certificate successfully installed" popup. Once you get this, re-open the msi console and you should be able to login.


    Article Number:

    000336555


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles