It’s no surprise that the dynamic nature of a virtualized data center environment presents management
challenges that are new and sometimes different from a purely physical environment. With virtualization
comes a higher level of speed and flexibility, creating the need for a more disciplined approach to service
management — an approach that has more effective processes and controls. But control must not
come at the expense of agility. IT has to keep the IT infrastructure agile to meet changing conditions
in today’s technology and business environments.
Control and agility appear to be in direct opposition. In fact, in many organizations, two groups have
arisen: virtualization advocates who strive for agility, and process advocates who champion greater control.
IT needs to strike the optimum balance between control and agility, and bring these two groups together.
In the nonvirtualized environment, solutions streamline and automate many change and configuration
management processes. These solutions give IT greater visibility and control of the IT infrastructure
while still permitting the level of change necessary to ensure agility. So how does IT optimize and leverage
the processes and solutions used in the nonvirtualized environment to meet the requirements of the
virtualized environment? BMC and VMware have joined forces to provide an answer to that question. The
two companies have developed an approach to service management in the virtualized data center that
enables IT to strike the optimum balance between control and agility. This paper describes that approach.
The paper discusses the agility enabled by virtualization and the resulting control challenges. It presents
a way to meet those challenges and describes seven major requirements for success. The paper reviews
how the BMC/VMware approach helps IT ensure control over the virtualized data center and maintain
compliance with corporate policies and government regulations. It describes how available Business
Service Management (BSM) solutions support the approach. Finally, the paper includes change scenarios
frequently encountered in the virtualized environment and explains how the approach deals effectively