Remedy - Server - Getting license key error: "This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation" despite the License being a correct one.

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server All versions



    PROBLEM:


    Message displayed in the arerror log file:
    .....................
    This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation. 
    For unlimited capabilities, contact your sales representative. (ARNOTE 27).
    .....................

    but the License applied is a correct valid License.

     


    CAUSE:

    License key not applied properly.


    SOLUTION:

    1- Check in the AR System Admin console-->Add/Remove License
    2- Be sure the AR server license is applied properly as the 'Number Of License' mentioned is "1" 

    It has observed that for some reason customers add the incorrect number of Licenses for AR Server. 
    As stated above it need s to be "1".

    Screenshot:
         User-added image


     


    Article Number:

    000128263


    Article Type:

    Solutions to a Product Problem



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