When trying to add a new Database Type for Control-M for Databases in the Control-M Configuration Manager client error "EM28003 Bad or Unknown Request" occurs

Version 30

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Control-M for Databases


    Control-M for Databases


    Control-M/Enterprise Manager 8.0.00, 9.0.00 and 9.0.18 Control-M for Databases 9.0.00 and 9.0.18



    Cannot add a new database type for Control-M for Databases in the Control-M Configuration Manager client. After clicking on "OK" to save the changes, the below error occurs:

                 User-added image



    CAR00173488: The following error message is dispalyed when trying to add a new database type: "Bad or Unknown Request".


    Control-M/Enterprise Manager 8.0.00 and 9.0.00

    Install the Control-M for Databases plug-in on the Control-M/Enterprise Manager client hosts and on the Control-M/Enterprise Manager server host as well.

    Please, refer to "Installation on Control-M/EM" section in Control-M for Databases Administration Guide 9.0.00 at http://documents.bmc.com/supportu/documents/49/15/464915/464915.pdf

    If after installing Control-M for Databases plug-in on the Control-M/EM server host, the error still occurs, perform the following steps.

    1. Login to Control-M/EM Server
    3. Check if the following directory exists:     
      • Linux: ~/ctm_em/templates/CM_templates/DB
      • Windows: C:\Program Files\BMC Software\Control-M EM\Default\templates\CM_templates\DB\
    5. If the directory does not exists, create it and copy DB_900_ACTIONS_AUTH.INI, DB_900_AUDIT_ATTRIBUTES.INI and DB_900_AUDIT_OPERATIONS.INI you will find attached to this KA.
    7. Run below commands:     
      • LINUX:
      • em loader -f ~/ctm_em/templates/CM_templates/DB/DB_900_ACTIONS_AUTH.INI -append
      • em loader -f ~/ctm_em/templates/CM_templates/DB/DB_900_AUDIT_OPERATIONS.INI -append
      • em loader -f ~/ctm_em/templates/CM_templates/DB/DB_900_AUDIT_ATTRIBUTES.INI -append
      • WINDOWS:
      • em loader -f C:\Program Files\BMC Software\Control-M EM\Default\templates\CM_templates\DB\DB_900_ACTIONS_AUTH.INI -append
      • em loader -f C:\Program Files\BMC Software\Control-M EM\Default\templates\CM_templates\DB\DB_900_AUDIT_OPERATIONS.INI -append
      • em loader -f C:\Program Files\BMC Software\Control-M EM\Default\templates\CM_templates\DB\DB_900_AUDIT_ATTRIBUTES.INI -append
    9. Run the following commands to restart the Control-M Configuration Server:
    11. Login to Control-M Configuration Manager and restart the Control-M GUI Server.
    Control-M/Enterprise Manager 9.0.18 

    CAR00173488 has been created to track this issue.  Until it is implemented, please perform steps 1 to 6 provided for Control-M/Enterprise Manager 9.0.00.  

    CAR00173488  has been addressed in Control-M/Enterprise Manager 



    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles