When trying to add a new Database Type for Control-M for Databases in the Control-M Configuration Manager client error "EM28003 Bad or Unknown Request" occurs

Version 27
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Control-M for Databases


    COMPONENT:

    Control-M for Databases


    APPLIES TO:

    Control-M/Enterprise Manager 8.0.00, 9.0.00 and 9.0.18 Control-M for Databases 9.0.00 and 9.0.18



    PROBLEM:

     

    Cannot add a new database type for Control-M for Databases in the Control-M Configuration Manager client. After clicking on "OK" to save the changes, the below error occurs:

                 User-added image
     

     


    CAUSE:

    CAR00173488: The following error message is dispalyed when trying to add a new database type: "Bad or Unknown Request".


    SOLUTION:

    Control-M/Enterprise Manager 8.0.00 and 9.0.00

    Install the Control-M for Databases plug-in on the Control-M/Enterprise Manager client hosts and on the Control-M/Enterprise Manager server host as well.

    Please, refer to "Installation on Control-M/EM" section in Control-M for Databases Administration Guide 9.0.00 at http://documents.bmc.com/supportu/documents/49/15/464915/464915.pdf

    If after installing Control-M for Databases plug-in on the Control-M/EM server host, the error still occurs, perform the following steps.

      
       
    1. Login to Control-M/EM Server
    2.  
    3. Check if the following directory exists:     
           
      • Linux: ~/ctm_em/templates/CM_templates/DB
      •    
      • Windows: C:\Program Files\BMC Software\Control-M EM 9.0.00.00\Default\templates\CM_templates\DB\
      •   
    4.  
    5. If the directory does not exists, create it and copy DB_900_ACTIONS_AUTH.INI, DB_900_AUDIT_ATTRIBUTES.INI and DB_900_AUDIT_OPERATIONS.INI you will find attached to this KA.
    6.  
    7. Run below commands:     
           
      • LINUX:
      •    
      • em loader -f ~/ctm_em/templates/CM_templates/DB/DB_900_ACTIONS_AUTH.INI -append
      •    
      • em loader -f ~/ctm_em/templates/CM_templates/DB/DB_900_AUDIT_OPERATIONS.INI -append
      •    
      • em loader -f ~/ctm_em/templates/CM_templates/DB/DB_900_AUDIT_ATTRIBUTES.INI -append
      •    
      • WINDOWS:
      •    
      • em loader -f C:\Program Files\BMC Software\Control-M EM 9.0.00.00\Default\templates\CM_templates\DB\DB_900_ACTIONS_AUTH.INI -append
      •    
      • em loader -f C:\Program Files\BMC Software\Control-M EM 9.0.00.00\Default\templates\CM_templates\DB\DB_900_AUDIT_OPERATIONS.INI -append
      •    
      • em loader -f C:\Program Files\BMC Software\Control-M EM 9.0.00.00\Default\templates\CM_templates\DB\DB_900_AUDIT_ATTRIBUTES.INI -append
      •   
    8.  
    9. Run the following commands to restart the Control-M Configuration Server:
      stop_cms
      start_cms
       
    10.  
    11. Login to Control-M Configuration Manager and restart the Control-M GUI Server.
      
    Control-M/Enterprise Manager 9.0.18 

    CAR00173488 has been created to track this issue.  Until it is implemented, please perform steps 1 to 6 provided for Control-M/Enterprise Manager 9.0.00 

     


    Article Number:

    000087301


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles