Error 4927 on Email Based Approvals

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    Remedy AR System Server


    Remedy AR System Server


    BMC Remedy AR System Server 8.x


    We are trying to configure email based Change Request approvals and getting following error after approval email has been processed by AR Email engine:
    Your approval / rejection could not be recorded successfully.
    Error No: 4927
    Message: No login information was specified or the specified login information is invalid.

    User credentials and incoming email box configuration seems to be all proper.

    ITSM v 8.1.0


    Incorrect Incoming Mail Box configuration


    We made the changes to Incoming Mail Box configuration:

    Incoming Security Configuration:

    User Security Key = No

    Use Email From Address* = Yes

    Refer to the following blog post for more information on Email Based Approvals:

    Article Number:


    Article Type:

    Solutions to a Product Problem

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