Strong umask settings break App Vis Portal for Linux installer

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight App Visibility Manager Server


    APPLIES TO:

    App Visibility Portal for Linux version 10.1.00



    PROBLEM:

    Customer was not able to complete the installation of the App Visibility Portal for Linux apparently because of a permission issue.

    Log entries:

    (Jun 03 2016 11:56:28.916 AM +0200),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
      LOG EVENT {Description=[-bash: /opt/bmc/App_Visibility/ADOP_DB/pgsql/bin/pg_ctl: Permission denied]}
    (Jun 03 2016 11:56:28.927 AM +0200),SEVERE,com.bmc.install.product.adopserver.utilities.ADOPServerPGSQLUtility,
      LOG EVENT {Description=[pg_ctl init failed. Exit value: 126],Detail=[-bash: /opt/bmc/App_Visibility/ADOP_DB/pgsql/bin/pg_ctl: Permission denied
    ]}
    (Jun 03 2016 11:56:28.928 AM +0200),SEVERE,com.bmc.install.product.adopserver.utilities.ADOPServerPGSQLUtility,
      LOG EVENT {Description=[Failed to run pg_ctl init],Detail=[pg_ctl init failed. Exit value: 126. Output: -bash: /opt/bmc/App_Visibility/ADOP_DB/pgsql/bin/pg_ctl: Permission denied
    ]}
    (Jun 03 2016 11:56:28.928 AM +0200),SEVERE,com.bmc.install.product.adopserver.ADOPServerPostInstallConfigUtilities,
      LOG EVENT {Description=[Failed to install PostgreSQL],Detail=[pg_ctl init failed. Exit value: 126. Output: -bash: /opt/bmc/App_Visibility/ADOP_DB/pgsql/bin/pg_ctl: Permission denied
    ]}


    SOLUTION:

    The configured umask was 0077, which means no other user than the owner account can read or write data to these folders.

    In order for the Linux installer of the App Visibility Portal to work correctly, the expected umask is 0022, where only the folder/file owner can write, but everyone else can read.

    Supportability RFE opened in JIRA for this: http://jira-cor.bmc.com/browse/AD-1928
     


    Article Number:

    000112599


    Article Type:

    Solutions to a Product Problem



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