Social Event Manager failed to process the records, PKIX path building failed: unable to find valid certification

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    Remedy with Smart IT


    Remedy with Smart IT



    PROBLEM: PKIX path building failed: unable to find valid certification path to requested target


    One have to import the certificate for the load balancer or MyIT/SmartIT server to java keystore which AR Java plugin server uses.

    You can verify what server certificate you need by accessing Midtier:

    Note: Here you will get name of individual server or load balancer. Make sure you have a CAroot and CAintermediate of the url mentioned in the keystore form.

    Next step is to import this certificate into the java keystore which AR Java plugin server is using.   Here are the instructions:

    1) Open armonitor.conf/armonitor.cfg and confirm the java being used by the plugin server
    For example:
    "C:\Program Files\Java\jre1.8.0_111\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr91_build001.jar;C:\Program Files\BMC Software\ARSystem\approval\bin\armaskingImpl91_build001.jar;C:\Program Files\BMC Software\ARSystem\arserver\api\lib\arcmnapp91_build001.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x -i "C:\Program Files\BMC Software\ARSystem" -m

    2). Using Key Store Explorer open this cacerts (
    For example:
    C:\Program Files\Java\jre\lib\security\cacerts
    Default password : changeit
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    3) Click on Tools > Import Trusted Certificate and import the CAroot and CAIntermediate certificate
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    4) Restart AR Server

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