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Remedy AR System Server
AR System Client
BMC Remedy AR System Server 9.1.00
When performing 3 way reconciliation via Developer Studio's 'View Differences with'-option, the tool does not report changes in the 'Dynamic Permission Inheritance' Form properties.
Steps that would reproduce this issue:
- In ITSM 8.1, in the form properties of the 'HPD:Help Desk' form, set the 'Overlay Type' for the 'Other Definitions' section to 'Overwrite'
- Upgrade the environment to ITSM 9.1 (during this upgrade, the base layer 'Dynamic Permission Inheritance' form property for the 'HPD:Help Desk' form would get set to "112:60989 60900:60901")
- Using Developer Studio 9.1 in Best Practice Mode, connect to both the upgraded 9.1 server and the (pre upgrade) 8.1 server
- From the Form Object list in the 9.1 server, right-click the 'HPD:Help Desk' form and use the option 'View Difference with' and choose the 8.1 server as comparison
Engineering provided Developer Studio hotfix "DS_9100_2016MAR04_CU_ALL" for this issue, which can be requested from Customer Support.
The defect has been fixed in Developer Studio 9.1 patch 1. You can download and apply patch 1 or higher to resolve the issue.