MyIT Notification Emails provides URLs directed to Mid Tier SRM Instead of MyIT.

Version 1
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Suite - per Enterprise


    COMPONENT:

    MyIT


    APPLIES TO:

    MyIT 3.x



    PROBLEM:

     

    Problem Summary # MyIT Notification Emails Give URLs Directed to Mid Tier SRM Instead of MyIT
     

     


    SOLUTION:

     

    >>Create an SRD
    >>From MyIT UC console submit the SRD
    >>The end user receives a notification about the REQ# submitted.
    >>When the user clicks on the URL it opens up midtier SRM form instead of My IT

    Analysis:
    Notifications that are pointing to AR are originated from AR and not MyIT. When submitting a request from MyIT, the request goes to SRM and it triggers the notification from AR.

    Additional Info:
    Currently this functionality is not available and filed as an idea: https://communities.bmc.com/ideas/11244

     


    Article Number:

    000104468


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles